Frequently Asked Questions
Clear, plain‑English answers about our services, process, and policies.
General
What does EKM Solutions LLC do?
We help entrepreneurs and small businesses get set up correctly, stay compliant, and become more fundable. Our work includes compliance setup, documentation, business credit development guidance, and practical consulting.
Are you a lender or a bank?
No. We are a consulting and services firm. We don’t make credit decisions or issue loans. We focus on verifiable services, documentation, and a path toward fundability.
Do you guarantee funding approvals?
No. Approvals depend on each lender’s criteria and your business profile. We focus on credible setup, clean documentation, and steps that can strengthen applications.
Do you work with clients nationwide?
Yes. Our services are delivered remotely and we support clients across the U.S.
Do you help startups?
Absolutely. Many clients are new businesses that need clean formation, EIN, address setup, basic policies, and a roadmap for building credit the right way.
Services & Process
What’s included in your compliance setup?
Typical deliverables: state formation support, EIN, address and contact setup, operating agreement or minutes (as applicable), a compliance checklist/calendar, and a proof‑of‑delivery packet for your records.
Do you help with D‑U‑N‑S® Numbers and NAICS?
Yes. We assist with locating/setting up your D‑U‑N‑S® Number and selecting an appropriate NAICS code that aligns with your business model and risk profile.
Do you report payments to business credit bureaus?
We maintain complete invoicing and internal payment records. If/when bureau reporting is available and you meet eligibility, we may report payments per our terms and required consents.
How long until I see business credit progress?
Timelines vary. Credible setup can be completed quickly; profile development depends on trade activity, payment behavior, and bureau update cycles. We set expectations and milestones up front.
Can you customize a package?
Yes. We can tailor scope and deliverables to your stage, goals, and industry.
Getting Started
How much do services cost?
Pricing depends on the service package and level of support. We provide fixed, transparent quotes up front—no hidden fees or surprise charges.
How long does onboarding take?
Most clients complete setup in 5–10 business days once required documents are received. Timelines vary depending on responsiveness and complexity.
Do you provide ongoing support?
Yes. We remain available after setup to answer questions, provide updates, and assist with compliance or reporting needs. Support is included with active services.
Payments & Pricing
Do you offer payment plans?
Yes. We offer fixed pricing with optional payment schedules. Services pause if payments fall behind and resume once current—no hidden fees or interest.
Are payments refundable?
Once services begin, fees are generally non‑refundable (see Terms). We’re transparent about scope and deliverables before starting.
What payment methods do you accept?
Major cards and ACH (availability may vary). All payments are receipted with formal invoices.
Legal & Compliance
Do you provide legal, tax, or financial advice?
No. We provide business services and general guidance. For legal, tax, or financial advice, please consult licensed professionals.
How do you handle my data and privacy?
We follow documented handling procedures and only request what’s needed to deliver services. See our Privacy Policy for details on storage, retention, and your rights.
Do I sign an agreement?
Yes. We’ll share a clear Master Service Agreement (MSA) and scope before work begins. It covers deliverables, payment schedule, confidentiality, and dispute resolution.
Are you an employer? Will I receive benefits?
We are a services firm—not your employer and not a lender. Clients are not employees; our team members and any collaborators operate under our company agreements.
Support
How do I contact support?
Email support@ekmsolutions.org or call (877) 383‑2348. We typically respond within 1–2 business days.
What are your hours?
Monday–Friday, 9:00 AM–5:00 PM Eastern (excluding U.S. holidays).
Can we meet after hours?
We can sometimes accommodate by appointment—ask your account contact.